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Guidelines to Follow When Dealing with a Problem


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#1 elainesj

elainesj

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Posted 07 February 2006 - 09:08 PM

Mom2Mom Windsor Forum Chain of Command/Communication:

1. Members ==> 2. Forum Moderator ==> 3. Forum Administrator (jen k, emmsmama, tecumseh mom of 3, TRACY, Elainesj) ==> 4. Owners (lisap)

General Guidelines to Follow when dealing with a problem:

NEVER TAKE ANY RESPONSE/REPLY PERSONALLY! If it upsets you, WALK AWAY, take a breather, donít reply right away with emotions.

READ (and Re-Read if necessary) the Initial problem statement until you understand what is the true problem (refer to Mom2Mom guidelines/rules/themes/mission/vision). If there is no real problem that you can see, approach the initial complainant to state that in your opinion, you could not see a true problem and to explain their problem more clearly to you (have them refer to the Guidelines/theme/mission/vision).

Do not read into things more than what it really is (Donít make things BIGGER than it really is)!

Basic guideline in stating a point:

1. Beginning arguing statement (make sure it is clear and understandable)
2. Supporting details/facts to reinforce your initial statement.
3. Closing statement and what you feel should be done and why.

If your point did not seem to be clear (evidenced by more replies), you do not need to post numerous times but instead, PM those member(s) that appear to not understand or hear your point. There is no need to Ďlet the thread go back & forth in circles with unproductive comments or opinionsí.

Sometimes, your input is not just your opinion, but itís asking for your clear & impartial thoughts, facts that you see, and whether you agree/disagree and the points to support your choice/decision.

When dealing with any concern, always try to look at the ĎBigger pictureí; think about how it will also affect the overall forums (ie. morale, image, new members, etc). Always refer to the guidelines/rules/themes/mission/vision as reference and use accordingly.

Keep things brief as possible without taking out any vital information.

Try to also encourage and motivate member(s) when possible even if they may have done something wrong.